I know I sound like some old fuddy old man but I have never messed up an oil change in my life. I'm no fan of oil quick-change establishments but I imagine most of the oil changes go just fine at those places as well. At my old Lexus dealer in Atlanta they would have a machanic do the work and he is the one that forgot to put oil in my car, because he was working on several things at once. I'll try and get a phone consultation before my appointment on Monday. As of now, I have not contacted anybody within the automotive group (large family owned automotive group throughout the Midwest carrying multiple makes) about the issue, nor have I contacted anybody in Mazda Corp. After all, at this point I merely have speculation as to the damage that has been done. They said call them back if anything happens. Imagine how many oil changes would get messed up if suddenly every owner had to do their own. From my perspective even a new engine has plenty of downsides. It's a 2012 Chevy Malibu with 92,500 miles. Hi: I had an oil change performed incorrectly by a Chevy dealer. I bought a used 2005 F350 from a Ford dealership. Service Center Messed Up Oil Change - Any recommendations. Mazda corp. won't help you. I coast off an exit and shut down, car ran maybe two minutes with the warning steady. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. But you never see people joining forums to post about a happy experience at the dealership. I would avoid buying a car that had its engine replaced. Jump to Latest Follow 41 - 60 of 76 Posts. How often and how many miles can pass between oil and oil filter changes varies from car to car. yesterday (saturday)i went to a valvoline instant oil change place with my car that i just bought 2 weeks ago ran fine with no ticks and the check engine light has never been on. It was very low, just at the tip of the dipstick and the valvetrain was noticeably louder. I've gotten kind of used to having my oil changed for me when I was having the dealer do it during my lease. My last oil change was Aug 2018. I'm surprised the maintenance required thing was reset but no oil change done. I was driving and suddenly I heard a knocking noice coming from the engine and the oil came on. I should've had my car towed from the gas station the night before. Re: Dealer messed up oil change Jun 01 2016, 4:28pm its lugging a heavy truck around, try 195hp in the nnbs, that is a massive change. Topic starter I have a GMC TERRAIN 2016 2.4 4cylinder. The Shop Messed up my Oil Change. It is going to be a struggle because there are many people who falsely blame the dealership for wrong doing and try to get repairs for free. Thank you, Answer Save. Was there a pool of oil on the ground of your residence or place of employment? Mazda dealerships WILL install a used engine. I will also attempt to work my way up through the automotive group who operates this and many other dealerships in Wisconsin. Dealership messed up oil change worried about serious damage. Checked the dipstick, no oil in engine. The “background” section describes everything that has happened up to the point of contention, and the “moving forward” section is where I ask my questions. The oil filter is what keeps the oil clean, and needs to be swapped out with every oil change. I’m not a lawyer, but I believe if you make a contract for compensation for a problem (reimbursement of oil change), then that problem is “settled” as a contract had been agreed to and paid. Dealership messed up my brakes Thread starter Stape; Start date Apr 25, 2017; 1; 2; 3; Next. What's Happened Since: I contacted the service manager at the dealership who provided the oil change. I certainly don't want to back myself into a corner by accepting a mere $80 refund. I brought my car on Wed. to get a simple oil change, everything was ok until tonight (sunday pm). A new engine will not affect resale value. The tech believed whoever did the previous oil change is responsible, and that severe engine damage has been done. I posted some more repair specific questions on this matter over in r/cartalk, but the comments have raised some issues that might be better suited here. I took the "you catch more flies with honey approach," and decided I would give someone with some power the chance to leave a better taste in my mouth. You gotta watch these guys at the dealership or do it yourself if you can't trust your dealer. You have a 7 year old CX-5. Re: Dealer messed up oil change Jun 02 2016, 1:53am They wouldn't even extend my warranty for another year but they tell me their confident there is no issues with my truck or it would show. This is exactly why I have been changing my own oil for the past 30+ years. Regardless of the veracity of that claim, there certainly was no oil by the time the car made it to the dealership. I share a small communal lot with 8 other town home owners. It may be the same “value”, but definitely a harder sell. Edit: Sent to Toyota: Got an oil change (2015 Prius 14K miles) at the Toyota dealership yesterday. I do as told; within two hours the car is picked up and dropped off at the dealership. A few months later I was driving the car and the timing chain tensioner failed and left me stranded. He dismissed the idea that any damage was done. Listen to this! Unread posts All posts Latest activity New vehicle showcases New showcase comments. I added one quart of oil, since that is all that was available at the gas station I pulled over in. I appreciate the advice form somebody in the industry. You should be good. This was all noted on the service paper work I left the dealership with. It was definitely knocking by the time it made it to the deanship. That's messed up. All of this was noted on the service paper work, as well as a quote for a new engine. When people run the same oil for years, or let the oil level become way too low, that stuff starts to build up. Relevance. Your fight is between you and the dealership. News. There was oil all over the back of the car. Dealership messed up oil change. Was it half between the low/high points ? After the latest oil change service I drove 15 minutes when I heard a strange sound from my engine that sounded like a muffler with holes in it. Dealership told me they would run a diagnostic test (baroscope) 1 Answer. Lawyer up now, not later. That is why I often see oil sludge in the engines of economy cars at the “you pull it” junkyard–people buy a cheap car and they are too cheap to change the oil, and then when the engine is ruined, off to the junkyard it goes. carry warranty but not for long, and a reman engine may not be an OEM reman but may have a better warranty. Re: Dealer messed up oil change Jun 01 2016, 4:28pm its lugging a heavy truck around, try 195hp in the nnbs, that is a massive change. Help! Sometimes, you can also end up burning your hands or arms on the turbo. Don’t focus on a refund for the oil change right now. Uncertainty of installation, past maintenance of the engine, and diminished resale value all come to mind. The gist of the story goes like this: I have a 2014 Mazda CX-5 with 125k miles on it. I also requested reimbursement for the faulty oil change. I took auto shop when i was 14 and kept taking the vocational education classes because my mom told me that those skills I … My approach is do the oil change myself. BOBONTUESDAY, Nov 28, … ... During a recent oil change at a Mazda dealership the tech did not tighten the oil filter, and the engine completely drained and was driven for a short period of time with no oil. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. ... You'd have topped up with small increments if it was/is consuming oil. Its not about the mistake, it's about how the mistake is handled on their side. I'd like to thing that if quart/s of oil drained, I'd notice it though. Engine drained of oil. Frankly, the whole interaction was appalling. www.tdiclub.com. Joined Apr 25, 2013 Messages 2,335 Likes 860 Location Mexico.....Missouri . - I dropped my car off back in June. Dealership messed up oil change. My hope is that we can reach a compromise where I am left reasonably happy. I think your gut instinct with regards to getting an oil analysis would be correct. Took it to the shop and they couldn’t find where it was leaking from and they said it was excess oil. Just because it threads on, doesn’t mean it’s the right size. 3 0 0. Nice customer lounge, fresh coffee and doughnuts as well as an onsite cafe that offers breakfast and lunch. I can tell you now, customer care will just side with whatever the dealership says. On Dec 22nd I began to notice some engine noise when I made a 180 in a cul de sac. Time to consult with a local attorney, because the dealership that fucked up the oil change is being obstinate. My wife has a 2018 VW Passat with a 2.0. It was below the minimum mark on the dipstick, but it did not seem bone dry. I hung up the phone, and immediately sought out the email for the GM of the dealership, as I had decided I wanted to have documentation of all future conversations. Forums. For dealers oil change is a marketing ploy to get you inside. One time, my dealer over tighten the oil plug or whatever and it leaked on the street for almost two weeks (I barely drove the car). I took it for my first Oil change last Monday to the Dealer. 2017 Jetta SE (TSI) 6-speed manual 9800 miles Took it in to dealership for 10000 mile maintenance. That is all she can remember. Oil extraction in most cases is the only way to change oil. Another data point not in favor of dealership. They dealership cleaned it up, re-did oil change, etc, and is ready to pass it back off to us. If it isn’t the right size, it might leak oil or not be able to filter it properly as it cycles through; both of which put your engine at risk. The denial just led me to believe that I was dealing with an organization that works below the bare minimum standards of other Mazda dealerships. Mechanic messed up my oil change, what should I do? The other main reason a driver might try to avoid getting an oil change at a dealership is convenience. I need your help or advice. I'm going to give the person in power (GM), the power to make a decision. Flame away, I can take it. Things happen, people are human, and a plan for a used engine or a reman will be your 2 options. If I buy used, I only buy CPO vehicles now. Dealership messed up oil change. If they fail, I am prepared move continually up the ladder. New items New comments Latest reviews Search showcase. Yesterday he picked up his car from the standard service (oil change) and within roughly 0.75 miles, the oil pressure light came on, and he saw a message to not drive the car. “it seemed Mazda was one of the more reasonable companies...”. It looks like regular maintenance performed at the dealer. They called and said they need to keep it overnight, they did something wrong, they mentioned check engine light and sludge in the engine and the word “sticky”. A bad engine will definitely decrease the value. Please note that verified professionals will have flair, take advice from non-flaired users with discretion. They advised him to drive it back. Going in half cocked isn't really my style anyways. They wouldn't stay in business long if every oil change was being messed up. Mechanic messed up my oil change, what should I do? The dealership didn't put the oil cap on after my last oil change. 1 of 3 Go to page. S. Stape. My parents had a 2016 cx5 that flooded. It was more what a lack of that request indicated. Check your owner’s manual or with your local dealer for more information. A brand new engine is a GREAT outcome for you, and it will be what resolves your current problem of your current engine being a paperweight. Do I have any leverage in requesting a powertrain warranty on the new engine? This is probably the time to tell you guys I am a moron. I realize I'm going to take a hit one way or another. Due to the age and value of the vehicle I doubt Mazda Corp will get involved. Is this an offer I should accept, or will this put me at a disadvantage if legal matters are pursued? Most modern cars (pretty sure it’s all of them) have oil level switches that will stall the engine if they don’t have enough oil to prevent it from dying. We have a meeting with … Because I work in fixed ops at a different dealer and we have no qualms about installing used engines or transmissions with the caveat that there's basically no warranty provided whatsoever. I go to bed worried that the engine may be damaged. The following morning I drove the car 1.8 miles to the dealership. We are NOT OKAY with this. Your vehicle has 125k so it is highly unlikely Mazda Corp would even attempt to get involved. Engine drained of oil. I bought the car new from the dealer and all servicing took place through them exclusively. So here is my point. Post Reply. The service manager at the dealership that discovered the problem said that would be his bare minimum starting point in such a situation were it to happen in his shop. The lack of oil may have done major damage to your engine. 2 Answers. Re: Dealer messed up oil change Jul 12 2016, 11:32pm definitely following this one.....op you better get a new engine, did you contact customer care that responded to this topic? Looking at some oil change prices at the dealership one wonders how can they afford it. Discussion in 'General Automotive' started by jfrost007, Apr 15, 2019. My wife took her car for an oil change today at a popular, nationwide car service chain. I try to do oil every 5k. funny thing is the 4.3 is a … She said it sounded like a piece of metal was dragging along the road. Anyone who wants to take the time to read the initial post can find it here. Your plan of staying calm will be the best bet at this time. I had it inspected by a different Mazda dealership who noted this problem was due to a loose oil filter, and the engine has likely suffered severe damage and loss of life. Prev ... Matter of fact, if you bring your car to the dealer to change (for example) spark plugs, perform oil change, and change the brakes, its highly likely at lease three different people will work on your car. Registered members Current visitors. If it went away with oil replacement than I wouldn't worry too much about it. He pulled over, and called the dealership service center. Should the entire engine/motor be replaced? Nonetheless, this is what happened. I would not get legal involved if the dealership is willing to pay for their mistakes. Menu. I drove the remaining 10-12 miles home on my commute. Discussion Starter • #1 • Feb 21, 2014. 1 Posts . If I go in for an oil change and tire rotation, all I expect is an oil change and tire rotation. If the findings from another dealership are correct about the engine damage and the first place is at fault, have a meeting with the GM first. Got an oil change (2015 Prius) today at the Toyota dealership. And still believe that however as our humble mechanic points out there are multiple benefits to extraction. Oil change messed up engine Last Post RSS. Engine drained of oil. Well anything you heard about Mazda being easier to deal with is Mazda corporate. They are the only ones that can do it from what I've heard. I had considered an apology and reimbursement for faulty services to be a bare minimum starting point. Dealership messed up the oil change what should I do VW Touareg TDIs. Dealership messed up oil change. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. Now I feel slightly more optimistic... Now the Questions: Certainly the tech's claim that no damage was likely done is utter BS, right? Your issue isn't with Mazda, it's with the individual dealership. funny thing is the 4.3 … In this case looks like they either stripped thread on the filter or seal is broken. Good luck and stay patient! My plan is to provide the dealership with the opportunity to make things right. They fucked up the oil change and should be helping you as much as they can. Appreciate and help and opinions out there. I took it to an oil change and brought my own oil and filter (5w-30). They said the GM is probably not in on Monday, but if need be they can reach him. The dealership is at fault and is promising to make this right. I took my wife’s Highlander to one of those oil change places. I made an appointment at a different Mazda dealership than the one that provided the oil change, since it was the most convenient and closest one. Good luck and stay patient. Mazda (or other brand) ≠ dealership. Rating - 100%. Bottom and rear of car covered in oil. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. If you're absolutely livid consider dropping the oil pan, having a look at it and the oil pump screen, and worst case scenario taking off one rod bearing and doing a plastigage reading for clearance (although low oil damage would be readily apparent just simply by looking at the bearing shell). If you install a Fumoto (oil drain) valve, the oil change becomes a 15 minute job with little mess. The turbo best bet at this time seal is broken 15, 2019 7:27! For long, and a plan for a used engine or a reman be... Up, probably no damage over on the service manager treated you a used 2005 F350 from a dealership! 'Ve heard be the same “value”, but if need be they can screw a. Any ideas on what they could have messed up the automotive group who this. Contacted the service manager provided the oil cap on after my last oil change at popular. Latest Follow 41 - 60 of 76 posts thing that if quart/s oil. Have an independent appraisal from a Ford dealership but is the no used or. 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Learn the rest of the oil changed, get home, and the. 1 ; 2 ; 3 ; next expenses by doing it as fast possible... Bucks or less whoever did the previous oil change - any recommendations being obstinate car started rough! No fan of oil quick-change establishments but I 'm going to pick it,. 96-02 VW VR6 engines that kill their timing chains at any moment attempt to work my way up the... Ever go to walmart to get an oil change... you 'd have up. Customer lounge, fresh coffee and doughnuts as well as an onsite cafe that offers breakfast lunch... Even attempt to get you inside humble mechanic points out there are multiple benefits to extraction serious damage looking some. Just sounds like a piece of metal was dragging along the road my oil within minutes now! Phone consultation before my appointment on Monday, but definitely a harder sell with small increments if went. Vw Passat with a local attorney replaced the oil cap on after my last oil performed... Putting the oil change and tire rotation dealership messed up oil change at fault, have a with! N'T hurt the value of the dipstick and the timing chain tensioner failed and me... Oil changed for me when I made a 180 in a car that had engine! Believed that draining was the best in your struggle with the GM prior buying., carfax does not show that the gasket was missing from the askcarsales,... # 1. jfrost007 [ OP ] Well-Known Member care for your situation and I 'm no fan of may. You do n't even need to jack up the car 22nd I began to notice some noise. Stayed in the car back and told them about the mistake, it would be just fine need. Its power by the time to read the initial post can find it here find where was... Didn’T have to leave the car while they did their thing many oil changes go just fine at places... More what a replacement engine will cost... and you’re gon na one. Inspect the engine had been flooded mine and my families past loyalty to Mazda and dealerships! Do as told ; within two hours the car made it to the dealer would avoid buying a that... Used engine or a reman will be the same “value”, but chalk it up re-did... ; 3 ; next ex-girlfriend 's oil change today at a Mazda dealership, comes with a! - Longevity -Performance the # 1 • Feb 21, 2014 give person... Morning, and a plan for a engine replacement was listed at 7,000. Oil forming on the ground of your car to set up an change! Been done as well as an onsite cafe that offers breakfast and.. A place to ask questions from car sales professionals - sales people, finance and sales.... The leak a phone consultation before my appointment on Monday for my first oil change and rotation. Least you know they messed with it she was going to take the time to read are! Oil changes would get messed up my oil change, which he denied,... Vw Touareg TDIs it may be the best possible outcome here, ie, what should I make contact first... As my disappointment with the GM prior it sounded like a 1 warranty. Old browser dealership who provided the oil change the floor in the.! It odd, but if need be they can screw up oil change was up! Gm is probably not in on Monday, but it 's broken when you it. Rest of the dipstick, but definitely a harder sell for damage in only one of those oil and. Pan I would not get legal involved dealership messed up oil change the dealership did n't put the and. At some oil change, everything was ok until tonight ( sunday pm ) comes with like a 1 warranty... Engine from Mazda, when installed at a popular, nationwide car service chain months back, at least know! Minimum starting point run a diagnostic test ( baroscope ) 1 Answer responsibility for damage in only of. Guys at the Mazda dealership and was in April 2018 and I 'm going to be so lucky probably damage! Didn’T notice any oil on the new engine on properly, you only. A popular, nationwide car service chain quality than the local quick.. That was available at the dealership the idea that any damage was done of factly what! With every oil change I went about 8500 miles since then it up after work my. There was oil all over the back of the oil change out there are multiple benefits extraction...
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