Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. Roy. I can see the drive in the file explorer and click on it too see the files it has backed up. Western Digital Dashboard. If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. I contacted the support and they were next to useless. And it would have to recognize the drive! WD SmartWare (Support for WD SmartWare has ended. WD SES. OS, PC type, Brand? – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). o Internal Drives - Mac Users: Use the built-in tools within the Operating System. I’m not sure what drive ‘setup’ you used. Can you supply other information? Try contacting WD Support. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? How about WD Security? Windows recognizes the drive.I want to update the firmware and I can’t. Method 1: Initialize WD hard drive in Disk Management. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. WD Security for Windows. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. I don’t know at what time I was asked for the Drive that I want to backup To. Hi, the issue is the WD Backup unable to detect the drive. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Replace a damaged drive if it’s in warranty. You may have to do a setup over. Hi, is that anyone facing WD Backup is not working under window 10? This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … Hi Vishal! https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. Hew, the WD Backup Does work on a Win10 system. Or, can you not find the My Passport device using, say, the Win Explorer? I’ve looked at the Volume() folder and it looks current. Please see knowledge base articles Answer ID 13880: Setting up and using WD This way applied to the situation that your … Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … It requires a special drive. It seems win 10 hates anything that is a bit different . When I click on Back up it does show the drive. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). Is that anyone can help or giving advice? HDDScan. There is one for case of Restore from a Different Computer. Does your drive show up in Windows File Explorer? I also set it up to do scheduled backups to files and folders on my PC. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. When I open Drive Utilities the screen you mention opens briefly and then the selection screen. I don’t think you can use the cloud on Passport. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. Many thanks Roy, Powered by Discourse, best viewed with JavaScript enabled. the problem is when i install WD backup into my PC, it stuck at this page. Are you referring to WD Drive Utilities? Overall, it seems there is a defect with the Passport. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. The Volume folder looks liker are the actual full fledged file names that you can brute force copy/paste or drag/drop(careful of this procedure…can drop in the wrong folder). A proper connection is the most basic … I have tried all the solutions, disabling the 1394 Network Connection, … It should show your drive at the top of the page. I tried to update drive firmware, but was not successful. So after a backup , I now shut down the pc then unplug the drive from it. I have never done a Restore, even of old backups. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. No installation need (portable) Easy to use. The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. I have made a backup set and it does work to it at the time and day I specified. it only happen in window 10 whereas my other old window PC no problem. In case they screw that up and I cannot get in. Update Device Driver to Make WD Drive Work, Detected. have you ever used your Passport device on another PC and now moving it to a newer PC? I find I cannot eject the drive because it states it is running a program that needs to be shut down. HowAboutMe July 11, 2020, 2:41pm #10. Before performing any installation procedures, first download these items. Cliff, Hi thank you for your response to my confusion Clifford. WD software requires a setup using a program on the drive. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. – after you find your Computer named folder, there are a History and a Volume(…) folders. WD firmware updater was only saying "disconnect all USB devices except one hard drive you want to update", even though I did not have anything else connected. You could try them first, or go thru an Email support. Plug it to another USB port. I use WD Backup…are you by any chance using the Smartware software instead? Try Quick fixes when WD hard drive is not recognized by Mac. That’s my disk It does exactly what it says on the box. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. Hi, If you can see files on the Passport drive, then you are probably not using software. Installing a WD hard drive takes just a few simple steps. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. I opened the utilities but I don’t see my cloud home. These older files, possibly could be manually copied and the last part of the extension removed…have not tried. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. Hew…I don’t recognize your snapshot. Thank you. There is something incorrect with your PC or the install of the software. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? For some reason Utilities is not finding the drive(s), so the initial screen stays on. Since you were able to manually copy/paste, I guess you PC was able to manage the folders. I have not had to Restore from the App so there are item in that process that I’m not sure about. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. the WD backup unable to detect my external WD passport drive. If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. Not sure if you could insert that snapshot into the Chat. Method 3. Hew, the WD Backup Does work on a Win10 system. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. The latest setup file that can be downloaded is 15.7 MB in size. I’m guessing it’s at this point that you get the message, or no? Hi, the issue is the WD Backup unable to detect the drive. I’m less than 6mo with Passport but started looking at the files stored on the device. if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. 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